Returns & Exchanges
At ONNO T-Shirt Co., we want you to love your sustainable apparel, which is why we offer a 30-day window for returns or exchanges on all unworn and unwashed items. Our goal is to ensure you find the perfect fit and feel while maintaining our commitment to quality and customer satisfaction.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the original items in their original packaging if possible, ensuring all tags remain attached and the garment is in its original condition.
Attach Shipping Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing